Please inspect your order and contact us within 7 days of receipt if any piece is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

All keepsakes come with a 60-day warranty. If your keepsake discolors or becomes damaged due to natural causes, I will attempt to repair or provide a discount on another piece. Please email hello@maternalglowjewelry.com right away with high quality pictures/video that demonstrate the issue. You will need to cover the shipping costs for returning your piece and for shipping the repaired or new piece back to you. Please note, once shipped and out of my possession, I am not liable for any damage that may occur during transit.

However, beyond this 60-day window, we cannot guarantee your keepsake, as we cannot verify whether the jewelry has been properly cared for per our jewelry care instructions. If your prongs become loose at any point, you may visit a local jeweler who may tighten the prongs for a small fee. After the 60-day window we are happy to reset your stone in your setting for $45 plus the cost of shipping, provided that you ship your stone and setting to us. 

Due to the chemical properties of resin, discoloration can occur on ALL resin pieces. While we use high quality resin with UV stabilizers, no resin is able to 100% guard against damage and discoloration from harsh chemicals, heat and extended UV light. We provide a guarantee that no discoloration will occur to your stone within the first 3 months (90 days) after you receive your item. Any preservation issues resulting in discoloration would typically manifest within this initial 3-month period. Please remember that breastmilk varies in color, some may appear more yellow or even blue after preservation. If you would like to guarantee your stone is white, please select the “white stone” option during ordering.